Merchants need to have the customer receipt printed automatically on the Front Receipt printer whenever To Go or Web orders are placed. This allows the staff to quickly attach the receipt to the to go/web orders and confirm if its been paid or not. 

Right now, they are having to go back to the POS to confirm if its been paid and if not, print the receipt and have the customer pay. It is slowing down the operations for busy operators and restaurants.

NAMSCORP requested delivery times on all receipts, not just "ASAP" orders. 

NAMSCORP has requested the capability of changing a delivery order to a future order on behalf of their merchant, Al's Pizzeria. 

Ex Scenario: Employee is taking an order over the phone & the customer does not specify that the order is for a future date, not the present date. There is no way to change the current delivery order to a future order - needs to be voided & taken from the beginning. 

Feature Request – Auto-Set Kiosk Order Type with Customer Display

Description:
Currently, the kiosk requires customers to actively choose between For Here and To Go. For locations that only allow one of these options, the step adds friction without value.

Requested Enhancement:

• In Back Office, allow merchant to lock kiosk order type to either:

  • For Here only

  • To Go only

• When locked, the kiosk should:

  • Skip the selection screen.

  • Display a clear banner/message at the start of the order (e.g., “This kiosk is set to For Here orders only” or “This kiosk is set to To Go orders only”).

  • Print the correct order type on the kitchen tickets and receipts.

Benefit:

• Keeps customers informed about how their order will be handled.

• Eliminates unnecessary extra step on kiosk.

• Reduces confusion while preserving accurate reporting and routing.

The Tips screen when using percentage based tips shows unnecessary trailing zeros on the customer display for the percents. The numbers are entered as a whole number and do not have any decimal in the back office. If for some reason a company decides to go with a decimal number I think it would be ok to display, but don't think I've ever seen that happen.

When splitting a check that already has a check discount on it, distribute the check discount to all new split checks.

Becomes very cumbersome and inefficient having to re-add discount to to newly created checks after splitting when the discount applies to everything.

In both the Mobile App & Web Order there is missing component that informs the customer how the loyalty system works. Currently there is only a a counter for points, but there should also be information such as:

• Point accumulation per dollar spent
• Point accumulation per visit
• Notes section which clients can add text and/or maybe an image
  • The reason this is important is sometimes promotions are ran we need a way to communicate that the current points summary is only temparary. For extended promotions new customers may not realize that the current accumulation is not the standard which leads to discontent when the promotion ends. 

Need to have a list of Credit Card Transactions listed in the [CASHIER OUT]. This will allow them to see if there is a mistake entering tips or if they missed any. This would of avoided a blunder earlier this month where a server entered a $5,005.00 tip. 

Every system from Aloha to Toast has this. The more familiar we make the reporting the more comfortable the customer will be and less phone calls we will receive

Check No.  Amount    Tip/Grat    Total

1-009          $90.00      $20.00     $110.00

2-017          $115.00    $40.00     $155.00

1-099          $40.00      $0.00       $40.00

Account-Pizzaman Pikesville (merchant-Bishnu) requested the following features to be implemented

1. Separate pricing for delivery and pickup orders.
2. Menu segregation based on order type (Delivery vs. Pickup).
   1. When a customer selects "Delivery," they should not see the pickup menu.
   2. When a customer selects "Pickup," they should not see the delivery menu.
   3. In other words, he wants full separation between the menus for each order type in the online ordering system.

Instead of tip sharing calculating based off % of net sale, it should be calculated on % of tips of each server.