It would be very nice to have the option to show the digital tip screen after the payment is processed on an iPad or tablet instead of only being able to show it before the payment is processed. Some of our customers feel like it's out or order in the payment process.

We have had a situation where a Cashier would quickly tap a large % on the Cashier side when the Tip screen appears and then quickly tapping the CONTINUE button so the total is sent to the PAX device. The cardholder does not see the added tip and simple taps/inserts their card.  The ticket is paid for with the unknown tip and customers are advising later that day and next day they did not tip that amount. 

Hey there,

One feature that we need is a way to change the default tip to 10%. For example, when the customer comes to pay for their order and the tip screen pops up, it shows the total amount of the order plus the tip, which is currently set to 0. We would like to set it to default to 10%, and the customer can choose whether to leave that amount or not. We need this because our tip amount has decreased by more than 60% since we changed the POS system. In our previous system, we could set 10% as the default for all our customers, and most of them would tip accordingly. However, now that we don't have this feature, we barely receive any tips.

If you could please take a look at this matter since we really need it, and it's a basic feature that most systems have, we would be really glad!

Can a daily line item breakdown be available for download that lists the same metrics that are shown on the Dashboard?  Currently when a week or month is selected, the metrics are combined without the option to show day by day so its easily able to copy and paste.  COGS for example, you have to click each day and load the metrics to get daily COGS percentage, same for ticket count. Similar to how the system breaks down Net Sales by day but include COGS and transaction count.  See photo

Please reach out with any questions, I'd love to support this initiative in moving forward.

I've had to tell 2 merchants that the system only allows for Percentage based gratuities. Sadly when its busy math is not an option for merchants. 

I have a customer that has 3 accounts (each account has 2 or less terminals) and wants to use the same email for all 3 but when I try it says the email already exists.  I found a work around but it is not ideal.

Can we allow them to access all 3 accounts with a single email with a drop down option like our enterprise solution without the enterprise level options

Maybe offer an Enterprise solution for Core Subscriptions

The current font size is small when it comes to large bottles and cups. The format that we can select is just Elite, Emphasis, 2 width, Normal instead of this we would like to have increase size in number and that can help us more to print the fonts bigger

We have merchants requesting to have certain serving sizes not shown in the OLO. For example, only want a medium and large size to show on the OLO, but the item has small, medium and large.

We need the ability to up charge on all or specific serving sizes as well under Products/Items > UpCharges

We need the ability to up charge on the serving size also:  

100% of the time merchants request that the service type "To Go" or "Take Out" print in red. Same applies to the "Go" button for items. Really need this feature change.