We need to be able to void held items without needing to send them to the kitchen. We have a client who often has customers cancel certain items on their order before they get sent to the kitchen, currently there is no way to void held items without first printing them to the kitchen.

As you know, we have at least 3 Destinations for the Menu.
1. POS 

2. Web Order3. 

3. Mobile Order

4. Self-Serve KIOSK.

The last 3 destinations: Web Order, Mobile Order, and Self-Serve KIOSK. The Customers will be the one whole will see the menu and type in their own order. So, we need to provide a very easy-of-use menu so they don't confuse. There are things that can help the simplification
1. Provide DISPLAY and Print Name as 2 Separate things. Right now, whatever the item names will be printed on Label and Receipt. As you are aware, Print on paper is limited in Size. So the name must be shortened to fit into the limitation. However, Shorten the name will cause the issue of readability of the names (items/modifiers,etc). By Providing DISPLAY NAME and Print Name separately, it will help both sides (Print side and Customer Read side)

2. Images for different Destinations: Image of Product and Modifier will help customers to make their choices easier. However, images will clutter the POS side while on the POS side, the text is far more important. Right now, If IMages of products/modifiers are available, it will REPLACE the TEXT on POS. Note: Text will be cut off due to the size of the button, Causing the issue for our Cashier to determine which item when the customer place the order. So, if you can provide a configuration for Images to be selected for different destinations, that would help easy-of-use of our menu.

3. Modifiers for different Destinations: Right now, you allow to select which menu item to be available in different destinations (Web, Mobile, or Self Serve, POS). However, you don't provide the capability to for MOdifiers (same as for Images). We want simple modifiers when Customers view and do the order on their own. By providing the capability for us to select which Modifier for which Destinations, will help ease-of-use of the Menu when customers view and do their own ordering. It also provides the flexibility for complex customization that can only be done in-store or at POS only.

When you click a time to pick up your order it is currently displaying every 5 minutes for every hour without respecting the stores hours.  Yes the store hours are posted in very small text above but try explaining that to the frustrated customer who wanted his order outside of those hours and didn't notice that small text.  It may not seem like a big issue but you don't know about the customer who never placed their order because of this.

Linga currently uses a “markup percentage pricing method to set the selling price of a retail item. This makes the process of creating retail items much longer. Additionally it gives the merchant less control over desired pricing and forces the use to use decimals. We would like the ability to simply enter our item cost and item selling price as well without margin input requirement. Please see example included.

Parent Modifier is still not reflection on Web Order - we can not use enitre OLO because of that since the Order Subsequenz is wrong on Web Order! (Ref 70131) 

we are having issues with our EMV Device where the device will beep before it is actually ready for the card to be removed. Customers mistake the beeping for meaning that it is ready to be removed, and after they remove their card the EMV device says an error message. Even though the error message plays their card receives a charge, resulting in a double charge after they try it again.
We need to fix the timing of the beeps to play 1-2sec after the card is finished processing(after the "Remove the card" screen appears).

If a menu item is in conversation mode the minimum/maximum number of times a modifier can be chosen is no longer available. Example: Street Tacos have a pick three option beef, chicken, shrimp. Wait staff should be able to pick 2 chicken and 1 shrimp or any other variation of three. We would like for this option to be available when using or not using conversation mode.

We want the Web Order Site to run under our subdomain. This way, the Ordering Site looks seems less with our brand and business. 

The capability to hide modifier groups online compared to what a store may offer.

A good example is included modifiers.  I can use alternate modifier at the store level, but that feature is not available online. 

The location sets the time, but when taking the order if it's too large they want to be able to adjust the time to be more accurate. However, the only way to do so currently is to make a new ticket which wastes time.

We would like to have the option to change the time as needed. Example, click on "To Go" or whatever it is set as, and be able to see the times again to change as needed.