Option to add inventory back when issuing refund (Retail Items)

We have a chain of retail stores. They accept returns at any location regardless of which store it was purchased at.

The issue they have is that when trying to refund they are not able to access the ticket info from the store it was purchased. They are asking for a way to be able to pull up ticket info from other enterprise stores in the POS.
I currently have them logging in to the enterprise account back office to find the tickets. but they want to be able to do it all through the POS on the ipad.

We have a retail vape chain that is asking for the ability to continue entering items on the ipad while the customer is entering their details on the CDS. Currently when they start a new customer profile on the CDS they are unable to continue scanning items in the POS until the customer is done entering details.

Good Day,

I spoke with an agent yesterday regarding Al Jazeera Secrets, which has two retail shops: Daisy’s Boutique and LUV IT Women’s Fashion Outlet. Both stores have a refund policy of 15 days. Even if the customer has paid by card, refunds are processed in cash.

Previously, when an old check needed to be refunded, the process followed was:

(1) Re-open the old check
(2) Delete the payment
(3) Void the check

This process was used because directly returning the check would reflect under the current closed day (under closed checks), which they wanted to avoid. That is why the re-open and void method was followed earlier.

However, after updating to the new version, users are no longer able to re-open old checks. I also confirmed with your agent that even now, when a return is processed in the new version, it is still reflected under the current day’s closed checks.

Because of this, we kindly request that one of the following options be considered:

*Provide users with access to re-open old checks, or

*Ensure that when a return is processed, it appears under Refunded in the receipt status instead of under the current day’s closed checks.

Please consider this request and provide us with a solution, as returned checks are currently reflecting under closed checks, which is causing confusion for users.

We have had requests from RETAIL merchants that they want to add the T-FLEX COIN DISPENSER

Make front of house POS system menu items/retail items searchable by SKU.