Request to Review Refund Process for Closed Checks

Good Day,

I spoke with an agent yesterday regarding Al Jazeera Secrets, which has two retail shops: Daisy’s Boutique and LUV IT Women’s Fashion Outlet. Both stores have a refund policy of 15 days. Even if the customer has paid by card, refunds are processed in cash.

Previously, when an old check needed to be refunded, the process followed was:

(1) Re-open the old check
(2) Delete the payment
(3) Void the check

This process was used because directly returning the check would reflect under the current closed day (under closed checks), which they wanted to avoid. That is why the re-open and void method was followed earlier.

However, after updating to the new version, users are no longer able to re-open old checks. I also confirmed with your agent that even now, when a return is processed in the new version, it is still reflected under the current day’s closed checks.

Because of this, we kindly request that one of the following options be considered:

*Provide users with access to re-open old checks, or

*Ensure that when a return is processed, it appears under Refunded in the receipt status instead of under the current day’s closed checks.

Please consider this request and provide us with a solution, as returned checks are currently reflecting under closed checks, which is causing confusion for users.