NAMSCORP has requested the capability to unassign a delivery driver & return the order into an "unassigned state" when an order is accidentally assigned too early for delivery. This is on behalf of their merchant, Al's Pizzeria. 

Currently, you are only able to assign the order to a different driver.

NAMSCORP has requested the capability of changing a delivery order to a future order on behalf of their merchant, Al's Pizzeria. 

Ex Scenario: Employee is taking an order over the phone & the customer does not specify that the order is for a future date, not the present date. There is no way to change the current delivery order to a future order - needs to be voided & taken from the beginning. 

Summary:
We would like to request the addition of abandoned cart tracking functionality within the Linga Online Ordering system.

Description:
Currently, the system does not provide visibility into carts that customers begin but do not complete. This results in lost sales opportunities and limits the ability to troubleshoot issues customers may encounter during checkout.

With abandoned cart tracking, the system would:

1. Capture and store customer information (name, email, phone) once entered in the checkout process.

2. Track items that were added to the cart but not purchased.

3. Provide reporting/analytics so merchants can view abandoned cart trends (number of abandoned carts, value of abandoned carts, recovery rate, etc.).

4. Optionally, allow automated or manual follow-ups (e.g., email/SMS reminders with cart details or promotions).

5. Help identify and troubleshoot ordering issues by showing where in the checkout process customers are dropping off.

Business Value:

• Helps merchants recover potentially lost revenue.

• Improves customer engagement and retention.

• Provides actionable insights into customer behavior during the checkout process.

• Assists support teams with diagnosing and resolving ordering issues.

• Enhances competitiveness of the Cloud POS Online Ordering platform.

There needs to be a direct integration for DoorDash so we can stop using third party aggregators. There is one for DoorDash Drive already, so why not DoorDash too? 

Partner requested the ability to have a dark mode on the POS like we have in the BO. 

Some enterprises do not want customer profiles to be linked to just one of their stores. When a customer profile is created from the POS, it is only linked to that store. The enterprise admin will then have to export, update all of the customers data in excel to be linked to all stores, then re upload. Can we add a option to automatically link customer accounts to all existing and newly created stores? 

Automatically assigning the customers name from the card to the tab. Right now the bartender has to remember to do it and it’s a whole other step.

Allow merchants to create inventory items with special characters, i.e. periods (.), hyphens (-). 
Merchants can receive items that have special characters included in the SKU codes from the manufacturer of that product. They are unable to scan these products into their inventory system in Linga. 

Add Payment Type details to Closed Check Data such as cash, credit card, gift card, etc. If possible, even distinguishing the type of credit card (visa, MC, Discover, Amex).

Check/ Screen Timeout Enhancements

-Address delays caused when a check is left open on one terminal and accessed on another.

- Ensure faster allocation of checks between terminals.