Team,

Could you please add shift timings for zenpepper/call centre, similar to our Linga back office timings.

Thanks & Regards,

I have two iPads and one of them says offline and the other is online. Every time I try to connect the one that is offline it also disconnects the other iPad and both of them get stuck offline. This is the second time this has happened. The one that is stuck offline will not print tickets or payments also. I have also talk to someone from support but still nothing has been resolved. 

Please have the time the item being ordered to print on the kitchen chit. Currently the time in kitchen chit is time the chit was opened, not when items are ordered. We are a full service restaurant and many times people order beverages or appetizers well before they decide to order food. So when the kitchen receives the entree order The time might be 30 minutes prior. Please change this so the time on the kitchen chit is the time those items are placed. Also, the time should also show on the POS screen of what time each item is ordered. We have customers many times say ‘I’ve been waiting for my food over 30 minutes’ and we should be able to go back and look what time that item was ordered. Many times, with past systems, we see it’s only been 20 minutes. So it would be very helpful to see those tomes.

Thanks

It would be very nice to be able to sort by Modifier name on the Modifier Sale report. Many times we are using Modifiers for side items on entrees and when a customer wants to see how many of a particular side has sold during a given date range, it would be easier for them to be able to simply sort by the modifier name. They would still have to do some math, but it would be helpful.

It would be even better to be able to group by modifier name and sum up the totals for each modifier.

For now, I showed the customer how to export into Excel and then do the sort manually.

Other systems now provide an SMS text feature for completed orders. We have been getting this request often in the wake of COVID and contactless procedures. This ensures customers do not hang around the dining area while waiting for their food, instead are alerted to come in when it is definitively ready. 

I am having hard time finding which items are most selling items with other scenarios. Currently there is no option to sort them, I have to look each and every items to find out.

When attempting to apply a loyalty award, and the transaction fails because the customer has not met the point requirement, can we have the error state WHY the transaction failed? Currently it just says, 'unknown error'. '

Additionally, can we have Loyalty tender NOT present when the requirements are not met? 

Hello,

I am looking to have the ability to prevent my staff from using a certain POS menu button and to require a Manager Code every time they try & use it.

I would only want Admin & GM/Manager to be able to use it with out the required Code.  

Similar to when a staff member tries to transfer a table and can not do it with out a mgr code entered.

I need it to be able to use quickbooks and your system together