Currently some merchants and employees at businesses misunderstand the usage of the sign out button on the POS in the pin login screen.

If the users sign out it "resets" the POS settings and the hardware.

Would like ability to hide, remove, or have a special sequence needed for button to appear. 

When a split payment takes place, the seats that have already been paid for still show and don’t disappear or get marked as paid, which confuses the merchant who has to go over each ticket to see the items listed.
The least we can do, if you can’t make the paid seats disappear from the list like other systems, is to highlight them in a different color and have a PAID text overlay on the items.

Currently the only option we have for gratuity is based on seat number, It would be very beneficial to alot of bars and clubs to have it based on time frame Date/ day of the week/ start and end time to auto apply 

Categories page is currently limited to only show 10 rows max, why we don't have an drop down option to show more like 20/50/100 instead of keep clicking next page?

Ability to prompt tip after payment on POS. Currently no option to prompt after payment on POS only option for before and  on GO devices.

Currently not possible to create a group To Go or For here order. The split button is grayed out, and there's no option to add seats to a To-Go order.

This becomes an issue in scenarios where a group places a phone order, then comes in to pay separately. Since it’s a To-Go order, the merchant has to manually calculate what each person owes, including tax and any surcharges or dual pricing fees. This can be difficult or even unmanageable. The only way to handle it accurately right now would be to re-ring each order individually on separate checks.

The same limitation exists with For-Here orders—there’s no easy way to split those either….unless we are missing something.

Current workaround is to make this a table order

We frequently get trouble calls where an operations setting got changed accidentally by the store team and we need to do a fair amount of troubleshooting to figure out where the issues are coming from.  It would make a ton of sense to have the Operations settings controlled from the back office instead of locally from the POS, be able to control it from both locations or at least see the current status from the back office. 
Having access to these settings and information would greatly reduce troubleshooting resolution times because are asking employees to scroll through the settings to check on things while we can't see the settings of other tablets.  This would also help trouble calls where there is not a manager on site so the staff cant access operations settings while troubleshooting so we're adding users, temporary passwords and jumping through hoops that could be avoided.

Assigning a Single Item to Multiple Categories/Sub-Categories

We need the ability to assign the same item to multiple categories and sub-categories. For example, the item Red Bean Salad should be listed under Breakfast, Lunch, and Dinner without needing to create separate versions of the same item.

We’ve reviewed the current capabilities and understand from the response received that this functionality is not currently supported. The suggested workaround involves duplicating the item with slight name variations (e.g., Red Bean Salad - Breakfast, Red Bean Salad BF, etc.) and assigning each to the respective category. However, this approach is not ideal as it can create unnecessary redundancy and confusion.

This is a specific request from our client, and we’d like to formally submit it as a feature enhancement. The ability to assign a single item to multiple categories/sub-categories would significantly improve usability and efficiency in item management.

Please consider this request for future development.

Had a business that would like ability to avoid mistake of selecting tables that are already in use so they cant open another check on the table. Currently allows to open multiple checks and would like a way around this.

Hello,

when a user is logged in (not as a guest) and goes to the checkout screen, there is Add/Edit buttons. The location is confusing and a lot of customers call us saying they can't place and order and the reason they thing these buttons are for the email. Maybe you should put them under Phone Number label and above the text field to make it clearer it's for the phone number?