Hallo!

Could you please make a setting so when taking TOGO/PICKUP order it prompts a server to fill up customer's information with mandatory Name and Phone number?

Otherwise, it creates chaos in the kitchen when they forget to do it manually.

We would like the ability to exclude Gift Cards from having the Cash Discount applied to them. We're using Factor4 gift cards through Pax S300 card readers. Our customer wants to charge the cash discount on credit but not on gift.

Customer would like to be able to see a "If paid in cash" option on delivery and customer receipts. The store has regular cash discounts and on the receipt it shows the total and the amount for the discount, but they would like just one line that says the actual total if the customer pays in cash

I have two iPads and one of them says offline and the other is online. Every time I try to connect the one that is offline it also disconnects the other iPad and both of them get stuck offline. This is the second time this has happened. The one that is stuck offline will not print tickets or payments also. I have also talk to someone from support but still nothing has been resolved. 

Please have the time the item being ordered to print on the kitchen chit. Currently the time in kitchen chit is time the chit was opened, not when items are ordered. We are a full service restaurant and many times people order beverages or appetizers well before they decide to order food. So when the kitchen receives the entree order The time might be 30 minutes prior. Please change this so the time on the kitchen chit is the time those items are placed. Also, the time should also show on the POS screen of what time each item is ordered. We have customers many times say ‘I’ve been waiting for my food over 30 minutes’ and we should be able to go back and look what time that item was ordered. Many times, with past systems, we see it’s only been 20 minutes. So it would be very helpful to see those tomes.

Thanks

When attempting to apply a loyalty award, and the transaction fails because the customer has not met the point requirement, can we have the error state WHY the transaction failed? Currently it just says, 'unknown error'. '

Additionally, can we have Loyalty tender NOT present when the requirements are not met? 

Hi,

I'm submitting this because the previous similar post is labeled COMPLETE but this feature needs to be amended.

You have this auto log off feature set with a minimum 5 minutes log off. That is definitely not low enough. This setting needs to allow in seconds. When an employee walks away from the terminal and forgets to log off, there's always another employee that comes in within seconds and settles their own table on the previous employee number and that affects the cashout report and tips of all employees concerned. Please change this ASAP to allow as low as a few seconds. I have POS clients that are really not happy about all the extra work to sort out the cashout reports and tip of their employees.

Thank you.

We are looking for an age verification system where a merchant could swipe the driver's license or ID of a customer to verify their age before being allowed to sell a particular item. We would want to have it recorded in the software so they merchant could prove the ID was checked.

There is the option too add customer name to kitchen receipt and customer copy but not the copy that we keep. It would be helpful for when there are issues that we need to look into after the fact.