We need to be able to disable the sign out button on the FOH,

Servers keep signing out and manager does not know how to sign in

Gratuity is being calculate differently in UK and we need this changed ( or given possibility to change it via Back Office ) so can make sure it calculates Gratuity on the totals, tax included.

Allow more control of the time the Linga POS software waits for a response back from the PAX

This is useful for clients that have slower internet connections or unstable connections. or even a S300

This will help in situations where the payment shows as failed in the POS but did process in the Terminal.  

Currently, there appears to be a critical flow issue with the handling of failure payments for POS stations that use dedicated EMV terminals like the Pax A35.

When a payment fails to make it to the POS for whatever reason the POS overlays a red ribbon over where the payment should be and a text box pops up asking users to swipe the payment. At this point the transaction stays in the Batch on the Pax device but is not visible on the copy of the batch on the POS. If the user swipes the red ribbon the payment is checked for on the Pax device and is taken care of. However if the user selects Delete the payment is deleted only on the POS side, but is left on the Pax Batch. This gives the appearance to the user that everything is taken care of and the user will go ahead and attempt to charge the customer again. However at the end of day, when the user submits the batch there are now 2 charges being submitted leading to double charging the customer which ultimately becomes chargebacks for the merchant.

Currently everything hinges on the text box which pops up when the error comes up. There are many problems with using this as the solution.

1. The only interaction users would typically have with the payment is deleting it to refund the customer. The pop up only appears once so if they cleared that message too fast, or just didn’t understand what it meant they will likely try the delete method to remove the failure payment.
2. The correct option(Retrieve) is hidden and dependent on an action, whereas the option which can lead to double charges(Delete) is plainly visible and is allowed to be done before the correct action.
   1. Should consider making sure it is not selectable at all. I don’t know what the purpose would be for allowing that to be visible when it is a double charge risk.
3. Users get fairly numb to the textboxes. I see employees just exit out of that text box as soon as it pops up. They assume it’s the same knowledge they’ve done hundreds of times to remove a payment. This is made worse by the high volume of errors that the Pax A35 produces(particularly with Tap to Pay).

Overall when it comes to the flow of the Failure payments I would like to see Linga make it easier to perform the right action and harder to perform the wrong action. I think this can be handled easily within the design of the app rather than relying on the text box.

Currently if pre auth is enabled you can not tip on CDS with the preauth transaction.

Customer must sign paper and tip added to batch screen manually

It would be amazing to have the option to turn on the automatic pop up function to pre-auth a tab.  Some cash-heavy bars spend a lot of time pressing cancel.  Since we can add it to the check options panel at the bottom of the screen, the pop up may not be needed for some bars.

It would be nice to have a pop up after clicking void under the check options to confirm that the client wants to void the entire check.  I know they will learn the hard way after accidentally deleting a few large checks but it would be nice to have a confirmation.

In restaurants and bars, employees will often work 2 shifts in the same day (working a double). If the employee cashiers out for the morning shift and continues working or if the employee cashiers out, clocks out, then clocks in under a different role, it should separate the reports so they can see what they owe the house for each shift. 

Ex. If an employee works as a bartender and uses the drawer for lunch. They should be able to cashier out, clock out, then clock in as a server for dinner. The server should have a way to separate the reports so they can see what they owe the house for the dinner shift. This should also occur if an employee works server for morning and lunch, cashiers out and comes back later to work the dinner shift. Right now, they have to complete math by subtracting the morning shift from the night shift and that could lead to errors.

I've had to tell 2 merchants that the system only allows for Percentage based gratuities. Sadly when its busy math is not an option for merchants. 

100% of the time merchants request that the service type "To Go" or "Take Out" print in red. Same applies to the "Go" button for items. Really need this feature change.