We have had a situation where a Cashier would quickly tap a large % on the Cashier side when the Tip screen appears and then quickly tapping the CONTINUE button so the total is sent to the PAX device. The cardholder does not see the added tip and simple taps/inserts their card.  The ticket is paid for with the unknown tip and customers are advising later that day and next day they did not tip that amount. 

I've had to tell 2 merchants that the system only allows for Percentage based gratuities. Sadly when its busy math is not an option for merchants. 

The current font size is small when it comes to large bottles and cups. The format that we can select is just Elite, Emphasis, 2 width, Normal instead of this we would like to have increase size in number and that can help us more to print the fonts bigger

100% of the time merchants request that the service type "To Go" or "Take Out" print in red. Same applies to the "Go" button for items. Really need this feature change. 

I Currently have a couple of sites that just want to take the [DELIVERY] or [OLO DELIVERIES] orders.

They just want to put in (assign) the customer info and just close the check without having to assign the “Driver”. 

If possible just have an option to Disable the option under deliveries ([DOES NOT REQUIRE DRIVER])

As of right now it is way too many steps to close 1 Delivery Check and in a Pizzeria where they managed their own drivers this is very time consuming when the Pizza Man is also the Cashier managing the Counter and 100+ delivery orders on a Weekend Day.

At the very least just select all the checks and hit “DEPARTURE” to send the orders out (so the customer can receive the text “Your order is on its way”) also need the ability to select all the checks from the “OUT’ and hit “ARRIVED” so the checks can close and they can add tips.

Add an option for Open dollar amount into "ADD GRATUITY" , only percenage allowed for now

When someone pre-auths a card and has "prompt tip before credit card screen" turned on. It will not allow them to prompt a tip when closing out the tab. I believe this is due to the credit card screen being bypassed due to the pre-auth. 

When editing a menu item, the pink header says "Menu Item".  I have on multiple occasions questioned whether or not I selected the right item and there's no identifier other than under the Basic Details screen.  It would be really nice having it say something like "Menu Item - Pepperoni Pizza" so you know you're editing the correct item.

Our biggest competitors have this feature and people looking for a NEW solution over their Legacy System are used to having this system (Aloha, Micros, Aldelo, Revel, Lightspeed/Breadcrumb and TOAST)

This allows the restauranteur to better train their new FOH Statff (Server/Cashier/Bartender etc…) to use the system and helps minimize costly mistakes with both cash and credit card transaction as well as staff turn over.

This can be a JOB CODE Called FOH TRAINING.  This can be a permanent Job Code which can’t be deleted or adjusted.

While having this “FOH TRAINING” Job Code this is what happens when they use it:

1. Allows for employee to Clock in / Out - Keeps track of the "Training Staff Members" clock in/out time.
2. Any and all sales performed under this FOH Training, do not add to the sales.
3. the phrase "TRAINING CHECK - DO NOT PAY" Shows on the Top and Bottom of the Customer Check when they print it out.
4. When teaching staff to close "Cash Payments" gets replaced with “TRAINING CASH” either way does not add to the Cash Sales
5. Same with Credit Cards - Where it will ask for a card but will not Charge the card so they can go through the process of inserting/tapping a card and learning how to enter the Tips.  Gets replaced with “TRAINING CREDIT CARD” and does not add to the batch.
6. CASHIER-OUT (Check-Out) allows the trainee to go through the process of doing a Cashier Out and start getting familiar with the process. Learning how to read the Cashier Out Report

OR Have a Toggle Switch on an iPad or Android Tablet to put the Tablet into "TRAINING MODE" and not sync with the other Tablets with the Same features above.  Have this Toggle Accessible only by having Permission under Job Code granted to a Manager/Supervisor