LINGA — Feature Request Forum
Reprint CC Authorization Slip for Android
Reprint of CC Authorization Slip for Android. In the event an authorization slip does not print due to hardware issues or the authorization slip gets misplaced a manager has the capability to reprint the authorization slip.
Rename Tip Amount as Additional Tip (Android)
As currently works on iOS, in the event an auto gratuity is added to a check, the Tip line description on an authorization slip is changed from Tip to Additional Tip for Android
Disable Auto Batch settlement for non-tip adjusted transactions
Our merchants frequently experience auto batch settlement when there are transactions without proper tip adjustment. This mostly happens during Internet outages. The issue is if the Internet service resumes and auto batch is turned on all transactions will batch including those still needing tip adjustment. This creates a lot of work for the merchant, the Linga support team, and the Hybrid payments team Or processor. If there was somehow an option to omit non adjusted transactions from the batch, this would be and amazing feature.
ability to screenshot an ipad
for support it would be great if we could screenshot the ipads from the back office dealer portal, so we can see exactly what they're seeing on the screen in the store. I understand we cant control the ipad remotely but a screenshot would help when they have issues with batches offline etc.
Heartland Restaurant has this feature so i know its possible.
We Need a TRAINING MODE for both iOS / Android
Our biggest competitors have this feature and people looking for a NEW solution over their Legacy System are used to having this system (Aloha, Micros, Aldelo, Revel, Lightspeed/Breadcrumb and TOAST)
This allows the restauranteur to better train their new FOH Statff (Server/Cashier/Bartender etc…) to use the system and helps minimize costly mistakes with both cash and credit card transaction as well as staff turn over.
This can be a JOB CODE Called FOH TRAINING. This can be a permanent Job Code which can’t be deleted or adjusted.
While having this “FOH TRAINING” Job Code this is what happens when they use it:
- Allows for employee to Clock in / Out - Keeps track of the "Training Staff Members" clock in/out time.
- Any and all sales performed under this FOH Training, do not add to the sales.
- the phrase "TRAINING CHECK - DO NOT PAY" Shows on the Top and Bottom of the Customer Check when they print it out.
- When teaching staff to close "Cash Payments" gets replaced with “TRAINING CASH” either way does not add to the Cash Sales
- Same with Credit Cards - Where it will ask for a card but will not Charge the card so they can go through the process of inserting/tapping a card and learning how to enter the Tips. Gets replaced with “TRAINING CREDIT CARD” and does not add to the batch.
- CASHIER-OUT (Check-Out) allows the trainee to go through the process of doing a Cashier Out and start getting familiar with the process. Learning how to read the Cashier Out Report
OR Have a Toggle Switch on an iPad or Android Tablet to put the Tablet into "TRAINING MODE" and not sync with the other Tablets with the Same features above. Have this Toggle Accessible only by having Permission under Job Code granted to a Manager/Supervisor
Modifier Quantity Print
Please add the ability to toggle on/off modifier quantity print. As of right now if you order an item 3 times it will print:
3 Item
3 modifier
3 modifier
the toggle switch will should print
3 item
modifier
modifier
Text message from FOH
I understand that customer texting is available when an order is complete from the KDS screen. In some situations (no KDS or an item that does not need to be sent to the kitchen) it would be convenient to send the text message from the Phone Order screen or from within the check by changing the POS custom buttons on the bottom of the check screen.
Reopen Closed Checks after close of day
Our merchants are in need of seeing the closed checks after the day is closed. Currently it’s only possible in the BO but we need this for FO also. Similar to refunds where you can find the checks, there needs to be a same way for Closed checks.
They also need to have the option to refund, return and void and it would work similar to Returns.
Customer support service by UserEcho