LINGA — Feature Request Forum

Modifier Quantity Print
Please add the ability to toggle on/off modifier quantity print. As of right now if you order an item 3 times it will print:
3 Item
3 modifier
3 modifier
the toggle switch will should print
3 item
modifier
modifier

Text message from FOH
I understand that customer texting is available when an order is complete from the KDS screen. In some situations (no KDS or an item that does not need to be sent to the kitchen) it would be convenient to send the text message from the Phone Order screen or from within the check by changing the POS custom buttons on the bottom of the check screen.

Reopen Closed Checks after close of day
Our merchants are in need of seeing the closed checks after the day is closed. Currently it’s only possible in the BO but we need this for FO also. Similar to refunds where you can find the checks, there needs to be a same way for Closed checks.
They also need to have the option to refund, return and void and it would work similar to Returns.

See Checks by User
From the Bar Tab, it would be nice to have an option where you can disable the viewer's ability to see others checks at all. You cannot open it, sure, but what about not being able to see it in the first place.

Void out held items without sending them to the kitchen
We need to be able to void held items without needing to send them to the kitchen. We have a client who often has customers cancel certain items on their order before they get sent to the kitchen, currently there is no way to void held items without first printing them to the kitchen.

Provide DISPLAY and PRINT names for Menu Items, Modifier Groups, and Modifiers
As you know, we have at least 3 Destinations for the Menu.
1. POS
2. Web Order3.
3. Mobile Order
4. Self-Serve KIOSK.
The last 3 destinations: Web Order, Mobile Order, and Self-Serve KIOSK. The Customers will be the one whole will see the menu and type in their own order. So, we need to provide a very easy-of-use menu so they don't confuse. There are things that can help the simplification
1. Provide DISPLAY and Print Name as 2 Separate things. Right now, whatever the item names will be printed on Label and Receipt. As you are aware, Print on paper is limited in Size. So the name must be shortened to fit into the limitation. However, Shorten the name will cause the issue of readability of the names (items/modifiers,etc). By Providing DISPLAY NAME and Print Name separately, it will help both sides (Print side and Customer Read side)
2. Images for different Destinations: Image of Product and Modifier will help customers to make their choices easier. However, images will clutter the POS side while on the POS side, the text is far more important. Right now, If IMages of products/modifiers are available, it will REPLACE the TEXT on POS. Note: Text will be cut off due to the size of the button, Causing the issue for our Cashier to determine which item when the customer place the order. So, if you can provide a configuration for Images to be selected for different destinations, that would help easy-of-use of our menu.
3. Modifiers for different Destinations: Right now, you allow to select which menu item to be available in different destinations (Web, Mobile, or Self Serve, POS). However, you don't provide the capability to for MOdifiers (same as for Images). We want simple modifiers when Customers view and do the order on their own. By providing the capability for us to select which Modifier for which Destinations, will help ease-of-use of the Menu when customers view and do their own ordering. It also provides the flexibility for complex customization that can only be done in-store or at POS only.

Adjust Modifier Quantities in Conversation Mode
If a menu item is in conversation mode the minimum/maximum number of times a modifier can be chosen is no longer available. Example: Street Tacos have a pick three option beef, chicken, shrimp. Wait staff should be able to pick 2 chicken and 1 shrimp or any other variation of three. We would like for this option to be available when using or not using conversation mode.

Change time on phone orders
The location sets the time, but when taking the order if it's too large they want to be able to adjust the time to be more accurate. However, the only way to do so currently is to make a new ticket which wastes time.
We would like to have the option to change the time as needed. Example, click on "To Go" or whatever it is set as, and be able to see the times again to change as needed.
Customer support service by UserEcho