In California if you order something for take out or delivery, they DON'T CHARGE tax.

If they get that same item and eat in, it CHARGES  tax.

"Back Office -> Transactions -> Report"

When showing the transactions, customer name doesn't show in the list of columns and it is not possible to search by customer name. It doesn't make sense to open each transaction to find the customer name. When opening an order, the customer name is already there, can't you just show it? 

When I contacted the support, they suggested sumbtting a feature request and also they shared this "There is another way to search for a transaction by customer name. From the home screen, navigate to Customers > Customer Info > Search the customers name > under Actions, select View Customer Metrics, and you will see the history of the customer transactions. This will only work if the customer's info was attached the the transaction at the time of sale."  
This won't work if a customer places an order as a guest without creating an account (which actually happens a lot). 

Purpose:
Allow partner support teams (e.g., EMS/Kurv) to access POS application logs directly within the Cloud POS platform. This visibility would enable faster triage of software-related issues and more detailed escalation reports to Linga’s development team, shortening resolution times.

Current Limitation:

Partner teams currently lack access to POS system logs. When issues occur—such as app instability, missing transactions, or synchronization failures—we must submit a ticket and wait for Linga’s developers to extract and interpret logs. This often delays resolution by several days, even when the symptoms could be quickly identified from POS-level data.

Proposed Enhancement:

Provide authorized partner support users with read-only access to Cloud POS system/application logs through the partner portal or an API endpoint.

Key Requirements:

1. Scoped Access Control:

   • Access limited to merchants managed by the partner organization.

   • Read-only permissions only—no modification, deletion, or system control.

2. Log Categories Requested:

   • POS application logs (service events, exceptions, app restarts).

   • Communication logs between POS, peripherals, and backend services (API requests/responses, timeouts, sync failures).

   • Configuration and sync logs (menu updates, local cache status, data push/pull activity).

   • Database-related errors or transaction anomalies (for identification, not correction).

3. Filter & Search Capabilities:

   • Date/time range selection.

   • Merchant or device identifier filtering.

   • Keyword search by module, error code, or event type.

4. Export Options:

   • Ability to export logs for documentation and inclusion with escalations.

Value & Impact:

• Faster Issue Identification: Partner support can immediately pinpoint probable causes—such as sync failures, timeout patterns, or database access errors—without developer intervention.

• Better Escalation Quality: Log details give Linga’s dev team clearer diagnostic data, improving accuracy and reducing back-and-forth communication.

• Reduced Resolution Time: Streamlines triage for both teams, leading to quicker fixes and less downtime for merchants.

• Enhanced Merchant Experience: Shorter wait times and more informed responses during support interactions.

Example Use Case:

A merchant reports delayed transactions and missing receipts. With access to POS logs, our support team could detect repeated sync timeouts or database write errors, confirm the issue scope, and escalate to Linga with specific timestamps and error references—allowing the dev team to resolve it faster.

This was a request comes from one of my bars.  They switched from Lightspeed and they had this feature.  Their 2nd site has Aloha and is currently using this feature.

For Aloha they are using a Text Capture Device via the RS-232 serial connection, which we don't and can't use.  Lightspeed uses a Text Exporter via IP.  Not sure the methodology for the Text Exporter.

But I do know that both options allow the text overlay to be recorded for playback. All it really needs to show is the item, modifier, discount, removal or void and the payment method (Cash, Credit Card, Gift Card, Comp etc...)

AS FAR AS I KNOW - Toast does not offer this.

We have the option to remove the tip line from gift cards, but when we do that it does it for credit cards as well. Can we make it where the tip line is removed when using a gift card only?

As of right now when a till is set it applies to everyone that can close cash. This currently confuses the customer when they look at their reporting and you want to set the single cash drawer to $300 and at the end of the night it shows your starting balance of $1,800.00 (5 servers and 1 bartender). In the other systems you can add the Fixed Starting Balance of $300.00 to the individual CASH DRAWER and when that drawer is accessed it will update the money in the drawer. If the Bartender closes $1,000.00 in cash sales and does a $200.00 Payout it will reflect in his drawer and report will show

CASH IN HAND: $800.00

Cash Collected: $1,000.00

Pay Out: $200.00

STARTING BANK: $400.00

CASH IN DRAWER: $1,200.00

The merchant was informed by his bank that the U.S. will discontinue the penny, with the Federal Reserve expected to stop production in early 2026. He inquired whether Linga has the capability to round transaction totals to the nearest .00 or .05 to help ensure accurate reconciliation of future cash transactions.

There is currently no way to combine or merge two or more TO GO checks into a single check. There are multiple scenarios where this need can arise. The only way to do this now is to open each check  and move each check to a table. Then merge them and change them back to the to go order type and pay the check out. I have had nearly every merchant complain about this more than once. We need a "merge" option on the TO GO orders like there is on the table layout screen. Thanks. 

Currently (according to t#215113) the only yay to properly group and sort loyalty discounts is by adding them in the order you want them to appear. You are unable to change this order once the loyalty discounts have been made, so if you want to add something to the top of the list, you have to remove and re add everything.