We have a request from two prospects.  One is a 5 store small chain.  We do a lot of delivery customers and this has come up as a need.  1.  When a driver is dispatched, the ability to auto print the customer receipt.  The auto print to the driver receipt when the order is placed will not work for them. 2.  On arrival back from the delivery run we need the ability to pay out all the checks that the drive ran for that run at once.  Example: Drive comes back with 3 deliveries.  Each delivery is 10.00.  The driver is responsible for 30.00's as they are self banking.  There current system allows them to multi select these checks and pay them all at one time.

We have had a situation where a Cashier would quickly tap a large % on the Cashier side when the Tip screen appears and then quickly tapping the CONTINUE button so the total is sent to the PAX device. The cardholder does not see the added tip and simple taps/inserts their card.  The ticket is paid for with the unknown tip and customers are advising later that day and next day they did not tip that amount. 

We have an account where they pulled up a previous day transaction for $1356 and refunded it.

Now the owner is asking me where the money is because he doesn't believe it's a refund. I told him you can tell it's a refund because of the R in front of the check number that day, but that's not enough.

When I send myself a copy of the receipt, it doesn't say REFUND anywhere. This refund also does not show up on the back office Refund report, apparently only same-day refunds show up there?

Just need a way to more clearly show that this was a past day's check that was pulled up and refunded.

We need a way to retain a percentage of credit card tips for the house, to cover the cost of processing those tips.

Right now the closest you can get is with Service Charge on tips. This is no good for 2 reasons:
1. It makes you select what type of card you are running at time of payment, an additional step that will annoy most customers.
2. It doesn't work with Surcharge or Dual Pricing, so it's useless.

Ideally you could just put a % of credit card tips that is retained by the house without having to turn off any other settings or service charges.

The ability to turn off the hold and fire functionality in roles. I have a customer that doesn't want their servers to be able to do that.

Why not have Pre-Auth in Options for any service type?

Especially Table Service, since a lot of bars use the table layout instead of the bar tabs because they need to know where to run food.

Spinoff of this request:

https://requests.lingapos.com/communities/1/topics/643-ability-to-pre-authorize-on-table-service

During Close Day there is a function that lets users "Force Void" active checks. There are a few issues that come up with this function. 

1) There is no confirmation warning the user that they are about to instantly void ALL active checks.

2) The Force Void creates report discrepancies. It appears that the voided transactions are still included in the reports. In the case where a closer accidentally voided $200 worth of online transactions we see that they still got paid, even though now that payment history is gone in reports(I notice that some sales figures still accounted for the payments, just not any payments, or menu Item reports)

3) I think the application should force users to resolve ANY transactions that have payments within the transaction itself. The close day has a transaction list, this should guide the user straight to the transaction to resolve

4) Our stores typically close all cashiers before going through the close-day checklist. If there is an active check the close all cashiers button will bring up the mass void function before they can even see the active transaction list leading to an accidental mass void instance. That transaction list should show up here so it can be resolved otherwise we will run into issues again.

A Partner and I were talking yesterday about how do we prevent employees from marking a transaction as paid with cash when there's no cash drawer present at the station. We can restrict payment type by role, but preventing certain employees from taking cash completely is a little ridiculous. If we could lock out certain payment types by node, that would be fantastic. 

We are having issues with the new 4.5 version. When creating an order under QSR a new window pops up asking if you want to do the order 'Now' or 'Later'. You have to click 'Done' in order to keep the open tickets in the que because the customer hasn't paid yet. Then when hitting 'Finish' it takes you out of the order screen and puts the orders under 'Phone to go' orders. 'Phone to go' isnt an option I have selected under POS settings, so no clue why the orders are going there.  First of all, I would like the ability to shut off the popup screen that says "now' or 'later'. Also I would like to hit the 'finish' button and stay on the order screen. This new 'log off' button isnt working for us. We would like to have it working like it was prior to this new 4.5 update.

Please add a setting to display number of guest on the kitchen ticket. 

It helps the kitchen staff serve dishes according number of guests, so they know if they need to put 10 shish kebabs on one plate or 5 plates.