OLO Tip Settings

We should have the ability to do the following from the Web Order admin page:

• Disable the tip line from appearing if the store does not accept tips
• Enabled/Disable tips based on order type. 
  • IE: Tip options present on Delivery, but not on Pickup.
    
• Configure the pre-defined tip %. 

All of the above should be a store setting instead of an account setting. Allowing individual stores in a franchise to customize this information.

The Current OLO lets you select 5-minute intervals for a pickup time. 

Rather than having this, it would be better to have pickup windows. 

For example, If it is currently 12:05PM. When I select the "Future Order" section then it should show me the following times. 

(based on 15-minute interval) 

12:15PM - 12:30PM

12:30PM - 12:45PM

12:45PM - 1:00PM

Etc... 

We need to have an option to send gust automatic email after they place an online order to let them know when they can pick up their order 

Currently we are having few issues of customers who placed orders on Web Ordering, then later on they dispute the charges which they have made, and without the protection of knowing who is actually using the credit card to place the Web Ordering, we need better protection shield to protect us as of business.

As to the Web Ordering:

Back Office Options:

1. Option to require customer to create an account:
We should have the option to require or not to require customers to first open an account before proceeding for Web Ordering.

2. Option to request for phone number and email: 

There should be an option in the Back Office for Businesses to decide if they would like to mandate either or both the phone number and email to be the "REQUIRED" field to have Web Ordering customers entering those information.

Requirement displaying:

If Required, before customers entering to Payment, there should be a Pop Up screen to request customer to get a confirmation code to verify the phone number is a valid.

If Linga need to make a security check by sending a Verification Text Message to the customer phone, and have the customer key in that confirmation number to be able to proceed on placing orders, this will create an additional protection to all business owners from customer to claim of charging back on Web Ordering orders.

Customers side of how to:

1. Customer keyed in an order on Web Order

2. At the check out Before Payment, must enter phone number and email

3. Web Ordering check-out should have a button to send a Verification Code to the phone number that was entered by customer

4. Customer received Confirmation Number text message, then entered confirmation number before proceeding

5. Customer can now proceed to payment

This is a security process to protect the business owners and it will benefit your company and most of your customers who uses the Web Ordering feature.

We want to disable Guest ordering. We want every customers to have an account with info like Phone, Email and Order Info. 

With covid you need online gift card sales integrated with POS system

When a customer signs up for a Loyalty/Online Ordering account there should be some form of email verification. We have had several customers contact us because they are not able to sign into their account on another platform only to find out the email was just entered wrong during sign-up by 1 character. 

your OLO throttle settings only have to do with OLO. We have both dine in, phone orders, and OLO. The throttling doesn't take into account all these other factors. Our phone orders way exceed our OLO orders. I would like to have a way where we can adjust the clock to be a 30 minute or 45 minute clock based on all orders coming into restaurant. Please make a way where we can control this based on all orders. Thank you

GIVEX Gift Card for Web Order. POS can accept GiveX Gift Card, but Web Order can't.