We need to have the option to only enter in the customers first name and phone number in BO. You can do this on the POS, but if you want to add customers in BO, you have to enter in more than just the first name and phone number. If you enter the information on the POS incorrectly and you want to edit the customer info you have to enter a last name and email address and not all merchants have this info nor do they want to have to enter this.

Add Enroll date and last visit date in Customer export file when exporting customer data from Back office and also when uploading the customer data to back office. 

This columns can be marked as optional field when uploading the customer data to back office.

Can some Labor reporting be added to the Close Day/Sales Recap report for management that might not have access to employee reporting in the back office. 

Labor Hours worked that Day
Labor Cost % of Days Sales

Hey there,

One feature that we need is a way to change the default tip to 10%. For example, when the customer comes to pay for their order and the tip screen pops up, it shows the total amount of the order plus the tip, which is currently set to 0. We would like to set it to default to 10%, and the customer can choose whether to leave that amount or not. We need this because our tip amount has decreased by more than 60% since we changed the POS system. In our previous system, we could set 10% as the default for all our customers, and most of them would tip accordingly. However, now that we don't have this feature, we barely receive any tips.

If you could please take a look at this matter since we really need it, and it's a basic feature that most systems have, we would be really glad!

I have a customer that has 3 accounts (each account has 2 or less terminals) and wants to use the same email for all 3 but when I try it says the email already exists.  I found a work around but it is not ideal.

Can we allow them to access all 3 accounts with a single email with a drop down option like our enterprise solution without the enterprise level options

Maybe offer an Enterprise solution for Core Subscriptions

We need the ability to up charge on all or specific serving sizes as well under Products/Items > UpCharges

We need the ability to up charge on the serving size also:  

Insert the ability to add an “Applicable Time Period” index the Serving Size.  Or have an option under the Time Period to set a price by time.

This will eliminate the need to have duplicate Menu Items since the system will not allow to have Multiple Items with the same name.  This will also help with reporting.

This will be ideal with people with Multiple Level Menus that share Menu Items throughout the day (Breakfast, Lunch & Dinner. This will also make programming so much smoother

Ie.  Meatball Hero

Serving Size

-Lunch - $8.00

[Applicable Time Period]  Everyday / 10:00am to 4:00pm

-Dinner - $10.00

[Applicable Time Period] Everyday / 4:01pm to 11:00pm

This is a concept found in other POS System Legacy and Cloud alike.  This feature would allow clients to reroute orders to certain printers from specific locations (not nodes)

Reroute by node is great for stationary Terminals n but not so much for Mobile Terminals.  Servers are not going to grab the correct Mobile Device and Managers/Owners don’t want to have one more thing to police

IE. - Site has 3 Bars and would like to re-route the [Deck Dining Area] bar orders from the [Main Bar Prep Printer] to the [Deck Bar Prep Printer] from any handheld used.  This will allow servers to pick up any handheld and start placing orders.  ESPECIALLY if they need to swap out handhelds for one with a fresh battery.

This is a feature I’ve been asking for since 2017.

We need the ability to ADD a Modifier Group directly to a Modifier very much like we do a MANDATORY MODIFIER to an Item.

This can allow us to make a modifier called [STEAK] and add a modifier group called “Temps” [rare, med rare, med, med well, well done] directly to the modifier called [STEAK].  Also have the ability to force a selection with a MINIMUM 1 / MAXIMUM 1

Technically we just need the Minimum and Maximum Option in the [Modify With] option.

The “Pre-Fix” leaves to much to Server Error when they don’t select it and if they redo the Modifier to select the prefix it puts it out of order.

This also works for the [ADD EGG] modifier and a forced group for the [EGG STYLES] with a minimum and maximum

We need the profit for each menu item in a report format

Item selling price

Cost from the recipe

Difference is profit

Profit % is profit / cost x 100