We would like the ability to exclude Gift Cards from having the Cash Discount applied to them. We're using Factor4 gift cards through Pax S300 card readers. Our customer wants to charge the cash discount on credit but not on gift.

Customer would like to be able to see a "If paid in cash" option on delivery and customer receipts. The store has regular cash discounts and on the receipt it shows the total and the amount for the discount, but they would like just one line that says the actual total if the customer pays in cash

I have two iPads and one of them says offline and the other is online. Every time I try to connect the one that is offline it also disconnects the other iPad and both of them get stuck offline. This is the second time this has happened. The one that is stuck offline will not print tickets or payments also. I have also talk to someone from support but still nothing has been resolved. 

Please have the time the item being ordered to print on the kitchen chit. Currently the time in kitchen chit is time the chit was opened, not when items are ordered. We are a full service restaurant and many times people order beverages or appetizers well before they decide to order food. So when the kitchen receives the entree order The time might be 30 minutes prior. Please change this so the time on the kitchen chit is the time those items are placed. Also, the time should also show on the POS screen of what time each item is ordered. We have customers many times say ‘I’ve been waiting for my food over 30 minutes’ and we should be able to go back and look what time that item was ordered. Many times, with past systems, we see it’s only been 20 minutes. So it would be very helpful to see those tomes.

Thanks

When attempting to apply a loyalty award, and the transaction fails because the customer has not met the point requirement, can we have the error state WHY the transaction failed? Currently it just says, 'unknown error'. '

Additionally, can we have Loyalty tender NOT present when the requirements are not met? 

Hi,

I'm submitting this because the previous similar post is labeled COMPLETE but this feature needs to be amended.

You have this auto log off feature set with a minimum 5 minutes log off. That is definitely not low enough. This setting needs to allow in seconds. When an employee walks away from the terminal and forgets to log off, there's always another employee that comes in within seconds and settles their own table on the previous employee number and that affects the cashout report and tips of all employees concerned. Please change this ASAP to allow as low as a few seconds. I have POS clients that are really not happy about all the extra work to sort out the cashout reports and tip of their employees.

Thank you.

We are looking for an age verification system where a merchant could swipe the driver's license or ID of a customer to verify their age before being allowed to sell a particular item. We would want to have it recorded in the software so they merchant could prove the ID was checked.

I need to be able to reorder or at least change the order of the receipt calculations. Right now it is set to.

Sub-Total:

Service charge: (which always say $0.00)

Total-TAX:

TOTAL:

Cash Option:

So running up a $10 ticket looks like this (with "cash discount" enabled which is actually Non Cash Adjust not cash discount) but that is a different request. 

Sub-Total:                     US$  10.00

Service charge:            US$    0.00 

Total-TAX:                     US$   1.00

TOTAL:                         US$ 11.39

Cash Option:                 US$ 11.00

We do have a line in the bottom where we state "The TOTAL reflects a 3.99% Non Cash Adjustment fee to all credit card transactions. Cash Option is the amount you pay for cash".

Besides the being very confusing to the customer. It MUST state the fee to be legal to use.

What we would like and I am sure other dealers would want is below.

Sub-Total:                       US$ 10.00

Total-TAX:                       US$   1.00

Cash Option Total:          US$ 11.00

Non Cash Adjustment     US$   0.39 (replaces the Service charge $0.00) plus ability to name this in the cash discount area. 

Credit Option Total:       US$ 11.39 (which was "Total" before)

Which will be very straight forward to the customer. We still have to add the explanation below but now it makes more sense.

(Non Cash Adjustment of 3.99% is added to all credit card transactions.)

Currently there are options to open the cash drawer "No Sale"  in Operations and in ticket options. We would like to request that a No Sale option be placed on the login screen whaere it is quick ad simple for bartenders to get to. Sample image attached.