We have an account where they pulled up a previous day transaction for $1356 and refunded it.

Now the owner is asking me where the money is because he doesn't believe it's a refund. I told him you can tell it's a refund because of the R in front of the check number that day, but that's not enough.

When I send myself a copy of the receipt, it doesn't say REFUND anywhere. This refund also does not show up on the back office Refund report, apparently only same-day refunds show up there?

Just need a way to more clearly show that this was a past day's check that was pulled up and refunded.

We need a way to retain a percentage of credit card tips for the house, to cover the cost of processing those tips.

Right now the closest you can get is with Service Charge on tips. This is no good for 2 reasons:
1. It makes you select what type of card you are running at time of payment, an additional step that will annoy most customers.
2. It doesn't work with Surcharge or Dual Pricing, so it's useless.

Ideally you could just put a % of credit card tips that is retained by the house without having to turn off any other settings or service charges.

The ability to turn off the hold and fire functionality in roles. I have a customer that doesn't want their servers to be able to do that.

Currently we have a huge security risk in Linga POS system around transferring of Tables and Items on the POS

We need some sort of reporting where we can track these

1. Issue An Item like Coffee gets transferred from Table 1 to Table 2 server/cashier/manager prints the bill gets pay, Server/cashier/manager then transfers the Coffee off Table 2 to Table 3 before closing Table 2 and then pockets the money for Coffee on Table 2, this is repeated on and on by the same server/cashier/manager

Require the following reports:

1.1 Which Items were transferred – Item Description, amount, Employee the item originated from, Table the Item originated from, how many times was it transferred, who was the employee authorized, Which Table to it end on, which employee did it end on,

1.2 Need an Audit trail also showing each time the item transferred Item Description, Amount, Table Start, Table Transferred too, Time transferred

1. Split Tables

2.1 Table split, Items transferred on the split,

2.2 Split transfer if table was split was it transferred and to whom

1. Table Transfers

3.1 Which table was transferred / Merged, where was it transferred , Amount of transfer who authorised ect..

1. Tips

4.1 Need to be able to restrict the tips by % of Check on each payment type. Employees are currently able to enter tips greater than the check total, scenario here is a employee receives a tip goes to the manager asks him to delete items off a check after customer has paid, then closes the check with the full payment amount getting a larger tip than original amount

4.2 Need a 1 pager report for Employee tips specifically if store collects tips and does tip distribution

During Close Day there is a function that lets users "Force Void" active checks. There are a few issues that come up with this function. 

1) There is no confirmation warning the user that they are about to instantly void ALL active checks.

2) The Force Void creates report discrepancies. It appears that the voided transactions are still included in the reports. In the case where a closer accidentally voided $200 worth of online transactions we see that they still got paid, even though now that payment history is gone in reports(I notice that some sales figures still accounted for the payments, just not any payments, or menu Item reports)

3) I think the application should force users to resolve ANY transactions that have payments within the transaction itself. The close day has a transaction list, this should guide the user straight to the transaction to resolve

4) Our stores typically close all cashiers before going through the close-day checklist. If there is an active check the close all cashiers button will bring up the mass void function before they can even see the active transaction list leading to an accidental mass void instance. That transaction list should show up here so it can be resolved otherwise we will run into issues again.

If a restaurant is busy or a manager is not available, it's not possible to add an item to the 86 list.  It would be very helpful to be able to add something to the 86 list without going into back office first.

Every other restaurant need an option to have its own fees. 

While Gratuity does a terrific job at it, not all charges can be called 'gratuity' on the receipt.

If we can rename gratuity and it would reflect on the receipt, it would accommodate a huge portion of the restaurants.

The ability to enable an automatic custom text confirmation message to the number entered once the party is added to the waiting list. This would include their approx. wait time and a custom message. This would be ideal to paste a URL pointing to the location's website / menu to view while they wait. Then we can use the existing notify button to text the party that their table is ready.  

When you select a party off of the waitlist and you assign that party have the system automatically prompt the user to assign that table to a particular server.  It becomes problematic that it assigns the table to the person that is handling the waitlist but if for security measures you have view other servers tables turned off, the server will not see that that table is already taken and they will not have access to the ticket in order to start the order.  The original owner of the table i.e."waitlist person" has to transfer the table.