1) Problem Statement

Currently, a coupon with a code can be applied multiple times by the same customer both on POS and OLO (online ordering). We need a platform-level control to limit the number of redemptions per customer, with clear behavior across channels, stores, and edge cases (voids, refunds, split tenders, etc.).

2) Goals & Non‑Goals

Goals - Limit coupon usage by the same customer to a configurable number of times. - Enforce consistently on POS and OLO. - Provide admin configuration, error messaging, and reporting. - Support multi-store/brand deployments with centralized rules.

Non-Goals - Changing discount calculation logic beyond eligibility. - Loyalty point accrual changes (handled separately).

A way where the POS shows a time entry each time something is added to the ticket. Ex: a bartender would like to know the last time they added the most recent drink. They can then look at this to see if there has been enough time in between drinks to serve another.

When splitting checks, if the check is named it would be a major improvement if the subsequent checks caused by the split would have something other than the default Walkin name.  For example, if a check is named Jason and you split it 3 ways, have it name the others "Jason (2)" and "Jason (3)".  Currently if there are any other tabs not named, its a pain to sift through and try to find your checks based on the items they ordered.

Plenty of requests asking for this, but all marked as completed because KDS can handle.    This functionality needs to be offered as a manual operation, as well.    Not sure if Toast has this functionality, but Heartland Restaurant sure does, and it's a necessary feature enhancement to keep up with competitors. 

Currently, if you are setting the price on the modifier with "Set Price," you have to set a price for all sizes that modifier may be used for.     Would be nice to be able to choose ALL SIZES to set the price on.

With covid you need online gift card sales integrated with POS system

Would like to be able to print a chit when you check Gift Card balance.  Potentially also when you sell a gift card as sometimes you may want to sell multiple gift cards in one transaction.

This can be under the employees tab on the dashboard. This way accounting will not need to reference other sources. This will save us a lot of time and effort if we are able to see that the reason we are over labor is because a trainee is clocked in rather than being overstaffed. It would also be nice to display their employment status(ie. Trainee, Barista, Manager) so that Accounting can factor that as well.

When selecting mods under the mod ribbon it’s nice to go back to a previous mod group and make a change. 

Ideally we would be able to return to the mod heading, touch the previously selected mod to “unselect” and then select the desired mod.

We have had a few clients discuss how they would like the option to increase the size of the text on the KDS application. As increasing the size on the android settings do not do anything on the KDS application.