As you can see in the image attached on the web order the item quantities are being consolidated in the kitchen ticket yet on the back end of linga it is not set to be consolidated. The regular restaurant kitchen  tickets come out correctly but the web orders come out like this with the menu item quantities consolidated.
Can you please create a setting where we can enabled for it to separate the menu items to the kitchen for web orders too?

Integration with fourth technologies to streamline employee onboarding process required for large franchise group.

We recently installed some Bixolon SRP-275III impact printers (ethernet) and they print very slowly. The customer immediately asked about increasing the speed. We usually use Epson, but have had trouble finding inventory.

Anyway, I spoke with Bixolon and they are telling me there is no way to change it when using ethernet and that any change in speed would have to come from the POS so I wanted to put this out there and see if anyone has any ideas or if there is something that can be done on the software side.

We would like to pull a weekly sales report on individual products for the last 6 months. What we would like to see is the total sales per week per individual product / retail item (not the total only which is what we seem to be limited to). Please can you direct us to a resource that shows us how to do this.

An example: We would like to see how many Hummus 200g is sold per week over the last 6 months i.e. approx. 24 weeks of sales reports on an individual item.

I want to add such a report in their system so that we can get the report of all our best customers, daily basis customers and less orders customers etc

RFM reports 

Hello,

My concern is that my modifier group name size is reaching upto 32 characters but here is the validation for 25. Actually, you application is not flexible engough to show default included toppings in pizza due to which i have to define modifier cateogory for every pizza which is of no use. but requesting to increase the size.

second modifiers are below 25 characters but still in display screen it is not showing complete name . it is only showing 10 characters and then show dots(.....). Atleast increse the size of box or show the complete modifier name.

Third, Very important thing which i have realdy discussed with many of your support team members.

Modifier for an item should be selectable in every item, which means if we select them it will show as default included items since your default included modifier is of no use since it display all the modifiers under this group in receipt . I have already raised concern for this.

We want to display modifier group names along with selected modifiers' names in invoice, customer display and kitchen display so that they can be differentiated easily. I am sharing a screenshot which shows a long list of modifiers from different groups but since the modifier group is not showing it is too confusing.I am also sharing a reference photograph which is showing is our exact requirement.

No body can recognize that which modifier belongs to which group. Sharing another pic of another pos which is showing modifers groups along with modifier

Reporting enhancement - customer would like to be able to see "Who purchased the most 'Y' last week?". Currently, today, there is not a clean way to get this information.

That red “now closed” is on all the time and it takes a little while for it to turn off and it’s the first thing customers see so perhaps they can hide it or move it off of the banner I agree the hours are great but the “now closed “as what I do not like.  This is from the owner. It makes perfect sense that now close sign taking seconds to go away when somebody enters the website is very confusing and could cost sales.


I’m putting all the special feature request in again including the ones we put in the past so we can get some type of response 

Remove the military time off of the active, closed and voided check section. Military time is confusing to people who are not used to that.

please add the delivery zones on three orders to the actual tickets coming out to the kitchen and receipt printer. This would make life a lot easier on the expo who’s putting the orders together and it’s simple request 

On every delivery there’s a five dollar delivery charge. We need one dollar of that five dollars to go to the driver who delivered that food. The remaining four dollars can stay and continue to go to the house Alberto’s pizza. Not having this done confuses the cash drop every night and the system is saying that the driver owes five dollars which is completely incorrect.
The owner has stated you guys have a fantastic system. He’s been in the Pizza game for over 20 years and he’s very good at what he does and knows a lot of business owners. If you can just help with these four items starting off it would make life a lot easier for him and make him want to actually refer a lot more business in the future. We appreciate your efforts you all are doing a fantastic job   Feel free to call the owner directly if you have any other questions while you’re in there making these changes Alberto +1 (386) 846-3767

In the back office, under Reports->Transactions-->Filter by Tender Name: "Cash" and open any cash transaction form the list:

I am not able to see customer paid amount and also return change amount in that cash transaction, which gives me hard time finding the difference in cash amount when closing the till. I cant go to the store physically to check how much customer paid the amount and how much the store has return cash change to customer.

Please add those 2 fields in the back office in the given spot, this is very much needed in back office.