EMPLOYEE CASHIER OUT REPORTS [TIPS & GRATUITIES]
The Tips and Gratuity section is pretty confusing with numbers that don't add up. This is a new site and they charge 3% to the credit card tips, but the math isn't mathing.
If there is a gratuity on a check and that check is paid with a CREDIT CARD then the Tip Charge should apply to that Gratuity.
If there is a gratuity on a check and that check is paid with CASH then there is no Tip Charge needed.
Can you please reformat the [TIP / GRATUITY] section to show as the example.
Added Bonus if the Server/Bartenders can have their CC Transactions listed above the [SUMMARY] section. This will allow them to see if there is a mistake or if they missed any. Every system from Aloha to Toast has this. The more familiar we make the reporting the more comfortable the customer will be and less phone calls we will receive
Check No. Amount Tip/Grat Total
1-009 $90.00 $20.00 $110.00
2-017 $115.00 $40.00 $155.00
1-099 $40.00 $0.00 $40.00
Customer support service by UserEcho
With the help of Josh, I figured out the Tip Charge on an added Gratuity then paid with a CC. But the verbiage and sequence that the report is laid out is still confusing to figure out. It should be from Gross Totals to Net Total.
I have sent this to Partner Support and they asked that I add it in here
if you have not already created it, feel free to open a ticket with the partner support team at PartnerSupport@lingaros.com or reach out to your relationship manager.