Feature Request: Abandoned Cart Tracking for Online Ordering

Summary:
We would like to request the addition of abandoned cart tracking functionality within the Linga Online Ordering system.

Description:
Currently, the system does not provide visibility into carts that customers begin but do not complete. This results in lost sales opportunities and limits the ability to troubleshoot issues customers may encounter during checkout.

With abandoned cart tracking, the system would:

1. Capture and store customer information (name, email, phone) once entered in the checkout process.

2. Track items that were added to the cart but not purchased.

3. Provide reporting/analytics so merchants can view abandoned cart trends (number of abandoned carts, value of abandoned carts, recovery rate, etc.).

4. Optionally, allow automated or manual follow-ups (e.g., email/SMS reminders with cart details or promotions).

5. Help identify and troubleshoot ordering issues by showing where in the checkout process customers are dropping off.

Business Value:

• Helps merchants recover potentially lost revenue.

• Improves customer engagement and retention.

• Provides actionable insights into customer behavior during the checkout process.

• Assists support teams with diagnosing and resolving ordering issues.

• Enhances competitiveness of the Cloud POS Online Ordering platform.