
+2
Loyalty Point Accumulation Clarity to Customers
In both the Mobile App & Web Order there is missing component that informs the customer how the loyalty system works. Currently there is only a a counter for points, but there should also be information such as:
- Point accumulation per dollar spent
- Point accumulation per visit
- Notes section which clients can add text and/or maybe an image
- The reason this is important is sometimes promotions are ran we need a way to communicate that the current points summary is only temparary. For extended promotions new customers may not realize that the current accumulation is not the standard which leads to discontent when the promotion ends.
Customer support service by UserEcho
Note that if a field like point accumulation or notes isn't applicable it should be excluded from the UI.