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Checkout Process on POS & CDS
Partner has addressed how complex and back and forth the process is between a Cashier and Customer on a POS & CDS set up. Partner would like the process to be smoother and the cashier shouldn't have to walk the customer through the checkout on the CDS per his recent experiences. Occurs the same on iOS and Android.
Partner suggests that once the card button has been hit on the merchant side, the customer should be able to present their payment method on the device, then the tip screen should appear, then a submit or continue button, lastly the receipt screen. This would make the checkout process much smoother and less confusing.
Customer support service by UserEcho