
+4
Make Previous Day Refund more Obvious
We have an account where they pulled up a previous day transaction for $1356 and refunded it.
Now the owner is asking me where the money is because he doesn't believe it's a refund. I told him you can tell it's a refund because of the R in front of the check number that day, but that's not enough.
When I send myself a copy of the receipt, it doesn't say REFUND anywhere. This refund also does not show up on the back office Refund report, apparently only same-day refunds show up there?
Just need a way to more clearly show that this was a past day's check that was pulled up and refunded.
Customer support service by UserEcho