
+5
Add email verification to sign up process for customer loyalty
When a customer signs up for a Loyalty/Online Ordering account there should be some form of email verification. We have had several customers contact us because they are not able to sign into their account on another platform only to find out the email was just entered wrong during sign-up by 1 character.
Customer support service by UserEcho
Hello, I wanted to update this request. Originally I posted this to help reduce the amount of customer support tickets that we need to coordinate with Linga on, however, a new issue has been discovered. We have seen customers creating multiple accounts whenever they wanted a free drink with a recent case being a customer who used 5 different accounts within a single day! I realize there is no 100% solution to this as email accounts can be freely created but there is a huge difference between the added need of creating a 3rd party account and verifying the account. This should be an easy way to add an initial hurdle to help prevent account abuse.