+2

Customer-Friendly Checkout without Customer Display

Zoey 4 years ago in POS 0

We are a quick service business and don't have a separate Customer Display... instead we rotate our iPad to face the customer so that they can choose a tip and do the majority of checkout on their own. Customers are constantly confused during the checkout process with a credit card because of the interface. After entering a tip they get this screen and don't know what to do next.

Image 149

The balance amount confuses them because they haven't paid yet so they don't know why the balance is $0, and they don't know to hit Process EMV because most normal people don't actually know what EMV means! Ha. 


The option for a more user-friendly checkout without a customer display would be much appreciated!